Refund policy

FOCULT Return & Refund Policy

At FOCULT, every piece is made and packed with attention to detail. Please read our policy carefully before placing an order.

Returns

• We accept returns only for:

• Wrong product received

• Damaged product received

• Size issues (subject to stock availability)

• To request a return, customers must contact us within 48 hours of delivery with:

• Order ID

• Product images

• Products must be:

• Unused and unwashed

• In original condition

• With all tags and packaging intact

Exchanges

• Size exchanges are allowed once per order.

• Exchange requests are subject to product availability.

• Customers may be required to pay reverse shipping charges for exchanges.

Refunds & Store Credit

• We do not offer refunds on successfully delivered orders.

• Eligible returns may be approved in the form of:

• Product exchange

• Replacement item

• Store credit (only if the requested product or size is unavailable)

• Refunds are only applicable if:

• The product is out of stock after purchase

• A prepaid order is cancelled before shipping

• The returned item qualifies under our policy and replacement is unavailable

• Approved refunds will be processed to the original payment method within 5–7 business days.

• Store credit issued by FOCULT will be valid for future purchases on our platform.

Cancellations

• Orders can only be cancelled before they are shipped.

• Once shipped, orders cannot be cancelled.

To initiate the exchange and refund process please write a mail to thefocult@gmail.com