Shipping policy

At FOCULT, every order is carefully processed and packed to ensure your pieces reach you in the best condition possible.

Order Processing

All orders are processed within 2–5 business days after the order is placed. During drops, launches, or high-volume periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a tracking link via email or SMS.

Shipping Partners

FOCULT uses trusted third-party logistics and courier partners for order fulfillment and delivery. While we work closely with our shipping partners to ensure timely deliveries, shipping timelines may vary depending on your location, courier operations, weather conditions, or unforeseen circumstances.

Estimated Delivery Time

Delivery timelines are estimates and may vary.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

Delays & Delivery Issues

FOCULT is not responsible for delays caused by courier partners, incorrect shipping details provided by the customer, natural disruptions, or circumstances beyond our control. However, our team will always assist you in resolving shipping-related concerns.

Incorrect Address

Customers are responsible for entering accurate shipping details at checkout. Orders shipped to incorrectly entered addresses may not be eligible for refunds or replacements.

Lost or Damaged Packages

If your package arrives damaged or is marked delivered but not received, please contact us within 48 hours of delivery confirmation at our support email/Instagram support.

International Shipping

Currently, FOCULT may or may not offer international shipping depending on operational availability. Any applicable duties or customs charges are the responsibility of the customer.